priority for them over the next year. Additionally, 66% ofthem are rethinking the entire customer journey to create a smoother experiencethat helps their customers, whatever their problem, at any time. Hands withtelephone and messaging system icons 2. Harness the power of AI to retainbuyers Although most retailers agree that AI is the key to success, many admitthat they are not exploiting its full possibilities. Our research indicatesthat only 22% of retailers strongly agree that they have the right tools tounify the online and in-store customer experience. Stay ahead of thecompetition by investing in AI-powered tools to create a personalized,conversational, and connected customer experience. Leverage AI to give your customerswhat they want, when they
need it. However, this is easier said than done. Retailerswho increase their use of Chinese Malaysia Phone Number List AI and mobile services and empower their agents tohelp their customers in all circumstances enable their customers to find theiranswers and make purchases their way. Why is this so important? Because that’swhat your customers want. Our research reveals that 70% of customers expectagents to have access to their purchase history and the context of their pastconversations. 3. As customerexpectations continue to rise, so do the costs of running your business. Howcan brands preserve their turnover while continuing to offer exceptionalservice? AI makes it easy to deliver support at scale. Experts agree on thispoint. In
fact, 69% of global retail leaders believe that AI and/orbots will deliver significant cost savings over the coming years. Ourready-to-use AI is designed for retailers. With Zendesk, deploy in minutes andleverage workflows that automatically triage and route incoming requests. OurAI automatically sorts support conversations based on customer intent,language, and sentiment to help your agents work more efficiently. Innovationis essential Now is the time to invest in smart CX. Brands must exceed customer
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發表於 2024-3-9 18:32:19
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