People can easily submit their own reviews. .

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Respond to Reviews Positive and Negative It's important to be proactive when it comes to customer feedback. If you're out there looking for reviews, then make sure you or someone in your marketing, sales, or customer service team makes the time to go through them and respond. Positive reviews are easy to respond to. A simple acknowledgment and thanks for someone taking the time to leave one should be enough. However, negative reviews require more time and attention. Did you know that  of consumers say that a bad review has made them avoid a business? However,  said they are more likely to interact with a company if it responds to

negative reviews, according to Review Trackers. So it's important to pay attention to what the reviewer is saying and respond with either a solution or an opportunity to contact the company to rectify the B2B Email List situation. Here's a great example from Jobber of how to deal with a negative review. Example of a response to a negative review Example of a response to a negative review Final Thoughts There is really no perfect formula for getting great customer reviews, but if you follow the tactics listed above, you’ll be successful more often than not. Customers trust what others say so it's worth putting the effort in to not only promote your product to others, but also learn more about your customer base and products or services. If you want to prioritize reviews, make sure you task certain team members with the job and allow them to devote enough time to make it feasible. Once the strategy is in place, execute it and keep moving forward until you have a multi-faceted process for getting



reviews from a range of platforms. RELATED  Tips on Getting to Know Your Customers Better How To Deal With Fake Online Reviews of Your Business How to Pass the -Second Usability Test  Steps to Creating a Social Media Strategy RELATED FREE VIDEO LESSONS CX CX to Create Differentiation CX Changing the Customer Experience CX Customer Feedback CX Increasing Performance with CX View Courses Share via: Categories:ArticlesSocial Media MarketingCustomer Experience CX Recommended For You eBooks: The DMI Guide to Customer Experience CX Webinars: Webinar: How to Build a Customer-centric CX Strategy in BB Articles: Digital Accessibility For